purchased a washer and dryer from Costco 12/25/2015. Costco contracted delivery through Innovel who farmed it out to last mile/ XPO logistics 3PD's new name.
That is where it all went south. The washer and dryer had sat in 3pd/XPO's warehouse for a week when I began calling Innovel to try to find out when it would be delivered. After several calls Innovel said they couldn't do anything with XPO I would have to call them myself to schedule delivery.
I called Costco instead, had to work up to manager level to have them light a fire under them to get a delivery date. Long story short, after the third missed date accompanied by excuses like it did not get on the truck after they had called and confirmed , and a dispatch manager that could not have cared less, I canceled the order.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss problem with delivery of 3pd delivery service. 3PD needs to have the product delivered according to poster's claims.
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