purchased a washer and dryer from Costco 12/25/2015. Costco contracted delivery through Innovel who farmed it out to last mile/ XPO logistics 3PD's new name.
That is where it all went south. The washer and dryer had sat in 3pd/XPO's warehouse for a week when I began calling Innovel to try to find out when it would be delivered. After several calls Innovel said they couldn't do anything with XPO I would have to call them myself to schedule delivery.
I called Costco instead, had to work up to manager level to have them light a fire under them to get a delivery date. Long story short, after the third missed date accompanied by excuses like it did not get on the truck after they had called and confirmed , and a dispatch manager that could not have cared less, I canceled the order.
Reason of review: Problem with delivery.
Preferred solution: Deliver product or service ordered.